Refund policy

Refund Policy

At HomeZex, customer satisfaction is important to us. Please read our refund and return policy carefully before placing an order.

Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Not be damaged due to misuse by the customer.

Non-Returnable Items

We do not accept returns or refunds for:
- Used products.
- Products damaged by the customer.
- Items returned without their original packaging.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos. After verification, we will arrange a replacement or refund.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval status.

If approved, your refund will be processed within 5–10 business days.

Cash on Delivery Orders

For Cash on Delivery (COD) orders, approved refunds will be made through bank transfer or another mutually agreed payment method.

Order Cancellation

Orders can be cancelled before they are shipped.

Once an order has been shipped, it cannot be cancelled.

If you have any questions regarding returns or refunds, please contact our customer support team through our Contact Us page or email.